Return and refund policy

 

At Judesha Interiors LLC, we take pride in creating high-quality blankets, personalized gifts, and home décor products. Because many of our products are made to order or customized specifically for each customer, please review our return and refund policy carefully before placing your order.

Return or Refund Request Time Frame

If you experience any issue with your order, please contact us within 30 days of delivery.

Requests submitted more than 30 days after delivery may not be eligible for a return, replacement, or refund.

Personalized and Custom Products

Many of our products are made to order and may include personalized names, photos, dates, messages, family information, or other custom details.

Because personalized and custom products are created specifically for each customer, they are generally not eligible for return or exchange due to change of mind, incorrect size selection, or customer-provided personalization errors.

However, if your personalized product arrives damaged, defective, incorrectly printed, or different from the approved order details, please contact us and we will work with you to resolve the issue.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom-made products, unless they arrive damaged, defective, or incorrect

  • Products with personalization errors resulting from information submitted incorrectly by the customer

  • Items that have been used, washed, damaged, or altered after delivery

  • Items returned without prior authorization

  • Products returned outside the 30-day return period

  • Items marked as final sale, if applicable

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery at admin@judeshaworks.com.

Please include:

  • Your order number

  • Clear photos showing the product and the issue

  • A brief description of the problem

  • Photos of the shipping package, if the item was damaged during delivery

Once we review your request, we may offer a replacement, refund, or another appropriate resolution at no additional cost to you.

Please do not discard the item or packaging until your claim has been reviewed.

How to Request a Return

For eligible non-personalized products, please contact us before returning your order.

Email us at admin@judeshaworks.com with:

  • Your order number

  • The item you would like to return

  • The reason for the return

Our customer service team will normally respond within 1–2 business days with further instructions.

Returns sent to us without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible product for reasons unrelated to an error by Judesha Interiors LLC.

If the return is required because we sent an incorrect product or because the product arrived defective or damaged, we will provide an appropriate resolution and may cover reasonable return shipping costs when a return is required.

Original shipping charges are generally non-refundable unless the order was incorrect, defective, or damaged due to our error.

Refund Process

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • The refund will be issued to the original payment method

  • Please allow approximately 5–10 business days for us to process the refund

  • Your bank, credit card issuer, or payment provider may require additional time to post the funds to your account

Shipping fees, when applicable, may not be refundable unless the refund is related to an error on our part.

Exchanges

Because many of our products are made to order, we do not guarantee exchanges for personalized products.

For eligible non-personalized products, exchanges may be available depending on product availability.

Please contact admin@judeshaworks.com before returning any item for an exchange.

If the replacement product has a different price, any applicable price difference may need to be paid or refunded.

Order Changes and Personalization

Please carefully review all personalization information before submitting your order, including:

  • Names

  • Dates

  • Messages

  • Photos

  • Spelling

  • Design selections

  • Other customized information

If you need to make a change after placing your order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once production has started, we may no longer be able to modify or cancel a personalized order.

Order Cancellations

Orders may be canceled only if production has not yet started.

Because personalized products are often prepared shortly after an order is placed, cancellation requests are not guaranteed.

Please contact us as soon as possible at admin@judeshaworks.com if you need to request a cancellation.

Late or Missing Refunds

If an approved refund has not appeared within the expected timeframe:

  • Check your bank or credit card account again

  • Contact your bank, credit card issuer, or payment provider

  • Allow additional processing time where applicable

If you have completed these steps and still have not received your refund, please contact us at admin@judeshaworks.com.

Contact Us

If you have any questions regarding returns, refunds, exchanges, damaged products, or your order, please contact us:

Judesha Interiors LLC
Address: 504 Overstreet Dr Starkville, MS 39759 United States

Phone: +1 662-518-1394
Email: admin@judeshaworks.com
Website: judeshaworks.com